Unified messaging
For several years now, Microsoft 365 has been revolutionizing the way we work, facilitating communication and collaboration within our companies and thereby boosting our performance.
Cloud-based, Microsoft 365 is constantly evolving. In particular, application updates are managed entirely by Microsoft.
Migration, management and operation
Cyllene masters all the building blocks of Microsoft 365 and is therefore able to install all or part of the solution: Migration, Management and Operation hold no secrets for us! Around the Microsoft 365 solution, Cyllene has developed three offers to help you manage your Microsoft 365 environment: A complete migration solution, drawing on the expertise of numerous migrations. To support you in managing your Microsoft 365 environment, Cyllene offers two options for Microsoft 365 operation and security, and an OnDemand offering, totally tailored to your needs and issues.
Project management
Cyllene teams are with you every step of the way. A dedicated project manager monitors the schedule and provides you with reports and a technical architecture file. The teams then take charge of the creation of the Microsoft 365 tenant, and lead the pilot phase from which the roll-out plan is derived.
Migration
Migration is carried out gradually, using hybrid or migration tools. After validation of the IT pilot, Cyllene teams will assist your company with the VIP migration. Following the migration, a skills transfer is provided to the people in charge of Microsoft 365 management.
Documentation
Deliverables include: Project Vision / Scope, Requirements Documentation, Detailed Design, Deployment Plan, Test Book and operating documents. A provisional schedule is also systematically delivered.
Security & advanced security
Cyllene teams can implement classic security solutions or advanced security with EMS; in addition, customers benefit from the permanent presence of Cyllene's SOC.
User support
Support, located in France, responds to users' technical and usage issues, guaranteeing a rapid response from 08:00 to 18:00. During this period, incident handling takes less than 30 minutes.
Accompanying change
A project manager pays you a monthly visit, and we put at your disposal via a platform: courses on specific themes, courses for a structured teaching approach, tutorials, usage videos...
Collaboration
Cyllene backs up all the data hosted in your Microsoft 365 environment: Mail, One Drive and SharePoint, in its own Datacenters located in France.
Synchronization & Backup
Cyllene manages and supports your portal environment. A team is on hand to monitor your requests and manage any incidents.